Hotel Reception Specialist

2 weeks ago


Lubbock, Texas, United States TAJ HOSPITALITY Full time
Position Overview
Join the dynamic team at TAJ Hospitality Management as a Front Desk Associate. This role is pivotal in creating a welcoming atmosphere for our guests and ensuring their stay is memorable.

Key Responsibilities
  • Manage the complete check-in process for guests, including greeting arrivals and accurately entering guest information.
  • Welcome guests warmly, recognizing loyalty program members and providing personalized service.
  • Share valuable information about hotel amenities to enhance guest experiences.
  • Handle reservations efficiently, including those made through third-party services.
  • Respond to all incoming calls, managing guest requests and inquiries with professionalism.
  • Oversee the sweet shop, ensuring it is well-stocked and handling transactions accurately.
  • Perform end-of-shift duties, including cash handling and ensuring accuracy for shift transitions.

Qualifications
  • High School Diploma or equivalent experience.
  • Strong decision-making skills and attention to detail.
  • Excellent verbal and written communication abilities.
  • Ability to interact effectively with guests and team members at all levels.
  • Self-motivated with the ability to work independently.
  • Maintain a professional appearance and uphold hygiene standards.
  • Respect confidentiality regarding guest information.

Preferred Experience
  • 1 to 2 years of relevant experience in the hospitality sector.
  • Familiarity with cash handling and basic computer skills.


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