Front Desk Operations Manager

6 days ago


Étreux, Hauts-de-France, United States The Envoy Hotel Full time
Job Description

We are seeking a highly skilled Front Desk Supervisor to join our team at The Envoy Hotel. This is a dynamic role that requires excellent communication and leadership skills.

The ideal candidate will have 1-3 years of related experience and an associate's or bachelor's degree. Key responsibilities include supervising front desk operations, resolving guest complaints, and promoting Hersha Hospitality and brand-specific marketing programs.

This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience. Benefits include health insurance, retirement savings plan, and paid time off.

In this role, you will be responsible for:

  • Interviewing, selecting, training, scheduling, coaching, and supporting associates
  • Resolving guest complaints and concerns by conducting thorough research and determining effective solutions
  • Overseeing front office operations in the absence of the Front Office Manager or Assistant General Manager

You will work closely with the Front Office Manager to ensure seamless day-to-day operations and make recommendations for process improvements.



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