IT Support Specialist

7 days ago


Kansas City, Missouri, United States Leidos Full time
About Leidos

Leidos is a leading provider of IT services to the Navy and Marine Corps. Our team is responsible for maintaining and modernizing the main global network, providing cybersecurity services, network operations, service desk, and data transport.

Job Summary

We are seeking an IT Support Specialist to join our team. As a Help Desk Support Representative, you will serve as the initial point of contact for IT related problems and provide tier 1 level support. Your responsibilities will include:

  • Providing phone and online support to users
  • Performing troubleshooting and resolving technical issues
  • Following escalation protocols as necessary
  • Providing health and status monitoring of the networks
  • Documenting and communicating outage information to co-workers and customers
  • Executing scripts
  • Opening and closing tickets
Requirements

To be successful in this role, you will need:

  • A high school diploma or general equivalency diploma (GED) and 3 years of relevant experience
  • An active DOD Secret clearance
  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
  • The ability to work shifts, including evenings and weekends
Preferred Qualifications

Prior experience in IT customer service, including:

  • Two (2) years of IT ticketing system experience
  • One (1) year of experience in remote desk takeover tools and usage
Compensation

The estimated salary for this position is $26.70 per hour plus additional factors considered in extending an offer, including but not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



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