Senior Advisor, Consumer Experience

4 months ago

Miami, United States Jackson Health Full time

Miami, FL Full-Time Patient Experience

Summary

The Senior Advisor, Consumer Experience provides leadership over clinical staff engagement and delivery of care initiatives that favorably affect the patient and consumer experience across the Jackson Health System continuum of care. The Advisor serves as an administrative and operational resource to medical staff, nursing, clinical and non-clinical managers in planning, coordinating, implementing, educating, and analyzing policies, processes, programs, data collection, and reporting in support of a positive and efficient patient and consumer experience. The Senior Advisor also administers, organizes and conducts patient and consumer experience training and education programs in concert with employee orientation, mandatory/required training, in-services, continuing education, on-the-job training, quality assessment, and patient experience and consumer improvement projects.

Responsibilities

Directly supports the execution of the JHS strategic plan for clinical staff engagement and care delivery to improve the patient and family experience and collaboration across service lines. Demonstrates knowledge of curriculum development, which incorporates educational theories, principles and models based on adult learning. In collaboration with Clinical Education and Learning & Development, helps designs programs, which support departmental education needs and nursing practice that reflect current trends in the health-care environment specific to patient experience. Also supports overseeing a data-driven program by collecting, tracking, and analyzing service excellence trends for optimizing service outcomes. Communicates system progress on service and patient experience initiatives to all relevant team members and will coach system physician and nursing leadership to maximize the use of collaboration tools and programs for optimal experiences. Serves as key resource to nursing, physician, and ancillary leadership to improve organizational engagement, leadership and partnership in regards to the patient experience across the continuum of care. Ensures that the coordination of patient care is a compassionate, efficient, and integrated process, which coordinates healthcare delivery across service lines and with external resources. Engages all clinical leaders through the sharing of patient experience data, direct feedback from nursing and other care providers, and through the development of mutual goals for improving the patient experience. Performs all other related job duties as assigned.

Experience

Generally requires 3 to 5 years of experience in a healthcare environment or other related role.

Education

Bachelor's degree in a related field such as hospital administration, nursing, social work, or social science is required. Master's degree is preferred.

Skill


Credentials

An appropriate license in a related health care specialty is preferred (where appropriate).


Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

  • Consumer Experience Strategist, CRM

    3 days ago

    Miami, Florida, United States Publicis Groupe Full time

    Job DescriptionPublicis Groupe is a global leader in marketing, communication, and digital business transformation. We are seeking a highly skilled Consumer Experience Strategist, CRM to join our team.The ideal candidate will have a strategic mindset with the ability to effectively partner with our clients and internal teams to deliver deeper data-driven...

  • Senior Portfolio Advisor

    6 days ago

    Miami, United States Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. We pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core values of service, expertise, and integrity.Job...

  • Senior Client Advisor

    3 days ago

    Miami Beach, Florida, United States James Perse Los Angeles Full time

    Job Title: Senior Client AdvisorWe are seeking a highly skilled and experienced Senior Client Advisor to join our team at James Perse Los Angeles. As a Senior Client Advisor, you will be responsible for achieving sales targets, building strong relationships with clients, and providing exceptional customer service.Key Responsibilities:Achieve daily, monthly,...

  • Hotel Quality

    4 months ago

    Miami, United States Ecolab Full time

    JOB DESCRIPTION Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality....

  • Senior Wealth Advisor

    2 weeks ago

    North Miami Beach, Florida, United States Citigroup Inc Full time

    About the RoleCitigroup Inc. is seeking a highly skilled and experienced Senior Wealth Advisor to join our team. As a Senior Wealth Advisor, you will be responsible for providing comprehensive financial and investment advice to our clients, utilizing your expertise in financial planning and wealth management.Key ResponsibilitiesBuild and maintain...

  • Senior Client Relationship Advisor

    3 weeks ago

    Miami, United States Seacoast Bank Full time

    JOB SUMMARY: This role is pivotal in enhancing branch assets, deposits, and overall revenue by establishing strong connections with both new and existing clients. The Senior Client Advisor will assess customers' current and future financial requirements and align them with Seacoast Bank's offerings. Additionally, this position will involve performing teller...

  • Senior Manager, Experience Product Development

    4 weeks ago

    Miami, United States Royal Caribbean Group Full time

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. This position will work on-site in Miami, Florida Position...

  • Senior Portfolio Advisor

    4 days ago

    Miami, United States Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.We pride ourselves on our enduring principles of service, expertise,...

  • Food Quality

    2 months ago

    Miami, United States Disability Solutions Full time

    Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include...

  • Senior Fiduciary Relationship Advisor

    4 weeks ago

    Miami, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Senior Living Sales Advisor

    4 days ago

    Miami, United States Miami Jewish Health Full time

    Miami Jewish Health is one of the leading providers of health and living options for older adults in South Florida, with an 85-year history. We recently launched a new Continuing Care Retirement Community (CCRC) expansion project planned on our existing 20+ acre campus in the heart of Miami. The CCRC, also known as a Life Plan Community, will include a...

  • Senior Living Sales Advisor

    2 days ago

    Miami, United States Miami Jewish Health Full time

    Description Miami Jewish Health is one of the leading providers of health and living options for older adults in South Florida, with an 85-year history. We recently launched a new Continuing Care Retirement Community (CCRC) expansion project planned on our existing 20+ acre campus in the heart of Miami. The CCRC, also known as a Life Plan Community, will...

  • Client Advisor

    3 months ago

    Miami, United States The Bessemer Group, Incorporated Full time

    Job Summary: The Client Advisor is responsible for developing and maintaining client relationships through proactive client communication and the coordinated delivery of services to individuals, families, trusts, and foundations. The Client Advisor acts internally as a liaison between Senior Client Advisors and all other service areas of the organization,...

  • Senior Portfolio Advisor

    2 months ago

    Miami, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Senior Wealth Advisor

    2 weeks ago

    Miami, United States Citigroup Inc Full time

    Job Summary:Citigroup Inc. is seeking a highly skilled Wealth Management Professional to join our team. As a Senior Wealth Advisor, you will be responsible for providing comprehensive financial and investment advice to our clients.About the Role:The Financial Services Expert will work closely with a dedicated team to meet the financial needs of our clients,...

  • Customer Experience Advisor

    4 weeks ago

    Miami, United States LUXE Full time $60,000 - $75,000

    Job DescriptionJob DescriptionWe are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Advisor. This role will be responsible for providing exceptional support to your clients through email, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries,...

  • Senior Client Advisor

    1 month ago

    Miami, United States FERRAGAMO USA INC Full time

    Job DescriptionJob DescriptionOUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITYSalvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.Under the creative direction of Maximilian Davis, FERRAGAMO is re-envisioning it’s Italian...

  • Brand Standards, Guest Experience

    4 weeks ago

    Miami, United States Ecolab Full time

    Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include...

  • Brand Standards, Guest Experience

    4 weeks ago

    Miami, United States Disability Solutions Full time

    Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include...

  • Data Scientist, Consumer Experience Leader

    2 weeks ago

    Miami, United States Gopuff Full time

    About the Role:Gopuff is a leading e-commerce company that delivers everyday essentials to customers in minutes. We're seeking a highly skilled Data Scientist to join our Consumer Experience team, where you'll play a critical role in developing and deploying machine learning models to enhance our search, browse, and recommendation capabilities.Key...