Technical Services Director

4 days ago


Glens Falls, New York, United States Connection Full time
Role Overview

**Job Title:** IT Support Manager

**Location:** Glens Falls, NY

**Type:** Full-time Direct Hire Onsite Position

**Salary Range:** $90,000 - $110,000 per year

We are seeking a highly skilled IT Support Manager to join our Technical Staffing Division. This role involves overseeing the IT Support team, ensuring timely and efficient resolution of user issues, and collaborating with other departments to improve new hire orientation and training.

The ideal candidate will possess excellent interpersonal and communication skills, be able to build strong relationships with staff, vendors, and management, and have experience in creating and delivering training materials. A bachelor's degree in Information Technology or a related field, or equivalent experience, is required, along with a minimum of 8 years of experience in IT support and at least 3 years in a senior or supervisory role.

**Key Responsibilities:

  • Supervise the IT Support team, overseeing workflow, scheduling, performance, and professional development.
  • Manage IT Support operations, including call center management and ticket system administration.
  • Collaborate with other departments to improve new hire orientation and training.
  • Ensure users understand IT equipment and networks, organizing troubleshooting efforts and facilitating equipment repair when necessary.

**Requirements:

  • Bachelor's degree in Information Technology or a related field, or equivalent experience.
  • Minimum 8 years of experience in IT support, with at least 3 years in a senior or supervisory role.
  • Exceptional interpersonal and communication skills.
  • Prior experience in creating and delivering training materials.


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