Technical Support Team Lead

4 days ago


Glens Falls, New York, United States Connection Full time

About the Role

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We are seeking an experienced IT Support Manager to join our team in Glens Falls, NY. The successful candidate will oversee the IT Support team, manage IT operations, and collaborate with other departments to improve new hire orientation and training.

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Job Summary

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The IT Support Manager will be responsible for leading the IT Support team, managing IT operations, and collaborating with other departments. They will also supervise the IT Support team, oversee user account administration, and maintain accurate documentation and IT forms.

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Key Responsibilities

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  • Lead the IT Support team, overseeing workflow, scheduling, performance, and professional development.">
  • Manage IT Support operations, including call center management and ticket system administration.">
  • Collaborate with other departments to improve new hire orientation and training.">
  • Oversee user account administration, including permissions and access rights in Active Directory.">
  • Maintain accurate documentation and IT forms for account setup and updates.">
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Requirements

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The ideal candidate will have a Bachelor's degree in Information Technology or a related field, or equivalent experience. They must have at least 8 years of experience in IT support, with at least 3 years in a senior or supervisory role.

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Benefits

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This role offers excellent benefits, including medical, dental, vision, flexible spending, retirement 401k and Pension, Employee Stock Ownership, Education and Tuition Reimbursement, Employee Assistance Program for employees and their immediate family members. There is also a profit sharing bonus program based on individual and company performance.

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About Us

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Connection Services is a leading provider of technical staffing solutions. We pride ourselves on providing exceptional service to our clients and candidates.

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What We Offer

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We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.


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