Account Coordinator
2 weeks ago
We are a technology-driven company that leverages data intelligence and operational excellence to drive growth and innovation. Our integrated network of warehouses provides customers with on-demand scalable capacity, and our proprietary technology enables real-time inventory visibility and forecasting.
The RoleWe are seeking a highly skilled Account Coordinator to act as a liaison between our clients, warehouse partners, and internal stakeholders. This role requires effective communication, issue management, and inventory accuracy, as well as technical troubleshooting and problem-solving skills.
Key Responsibilities- Manage daily orders, ensuring timely communication and adherence to Standard Operating Procedures.
- Perform technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System.
- Support warehouse partner needs via telephone, email, and various Warehouse Management Systems.
- Process, input, and update customer orders accurately.
- Track and communicate exceptions to clients.
- Collaborate with team members, warehouse partners, and clients to resolve or avert issues.
- Maintain a high level of positive customer service expectations.
- 1+ year customer service experience.
- Prior call center experience or similar skills are preferred.
- Strong time management and interpersonal skills.
- Strong technical skills and ability to leverage new computer programs.
- Ability to multi-task and remain organized during high volumes.
- Excellent listening and communication skills.
- Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer-focused mindset.
We are dedicated to hard work and supporting each other and the community in which we live. Our core values include:
- Put People First - We believe trust is the foundation of all relationships.
- Do The Right Thing Every Time - We have the integrity to make the tough decision.
- Take Ownership Of Every Situation - We take ownership and are accountable for our actions.
- Maintain Financial Discipline - We will exercise prudence in all financial decisions.
- Live Generously - We are the best versions of ourselves when we selflessly and humbly give of our time and talent to make a positive impact on those around us.
We offer a comprehensive benefits package, including:
- 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote.
- $2,000 annual HRA/HSA contribution.
- 401k with 100% match, up to 6%, immediately vested upon enrollment.
- Reimbursement programs for childcare, tuition, wellness, cellphone, and more.
- Free daily lunches.
- Leadership and development training.
- Onsite gym.
Submit your application, and our HR hiring manager will review your resume to determine if we feel there is a match based on your skill set. If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.
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