Service Advisor

6 days ago


Hampton, Virginia, United States Audi Hampton Full time

Audi Hampton is committed to delivering exceptional customer experiences, and we are seeking a skilled Service Advisor to join our team.

Job Summary

The successful candidate will be responsible for providing exceptional customer service and ensuring customer satisfaction during their vehicle service experience.

Main Responsibilities:
  • Welcome and greet customers, making them feel valued and comfortable.
  • Listen to customer concerns and document them accurately.
  • Communicate effectively with customers, keeping them informed about the status of their vehicle and any additional services needed.
  • Collaborate with service technicians to assess vehicle issues and determine necessary repairs.
  • Provide cost estimates and obtain customer approval for repairs.
  • Schedule appointments for service and ensure timely delivery of vehicles.
Requirements:
  • Previous experience as a service advisor, preferably in an automotive dealership or service center.
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Proficient in computer systems and software.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of Audi vehicles and their maintenance requirements is advantageous.
  • Must have a good driving record.
Benefits:
  • Estimated annual salary: $70,000 - $90,000 depending on experience.
  • Healthcare coverage including medical, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Paid holidays and vacation time.
  • Opportunities for career growth and advancement within the company.

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