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Service Ambassador
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Mixologist to join our team at Flamingo Resort & Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
- Prepare and serve a wide range of cocktails and beverages to guests in a fast-paced and dynamic environment.
- Develop and maintain a thorough knowledge of our menu and beverage offerings to make informed recommendations to guests.
- Provide exceptional customer service and ensure that all guests feel welcome and valued.
- Work effectively as part of a team to ensure seamless service delivery and maintain a clean and safe working environment.
- Meet or exceed sales and revenue targets while maintaining high levels of customer satisfaction.
Requirements:
- Minimum of 21 years of age to serve alcoholic beverages.
- Previous experience in food and beverage, specifically as a bartender.
- Sufficient manual dexterity to be able to grasp, load, and carry trays.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
- Punctuality and regular and reliable attendance.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages and boxes.
Preferred Qualifications:
- Food handling certificate/Serv-Safe certificate.
- Responsible Beverage Server Training & ABC certification.
Benefits:
- Medical Insurance.
- Employee Discounts.
- Employee Assistance Program.
- Health Club & Spa Discounts.
Shifts:
- 8 hour shift.
- Night shift.
- Various shift.
Weekly Day Range:
- Monday to Friday.
- Weekend availability required.
Experience:
- Restaurant Experience: 1 year (Preferred).