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Service Ambassador

2 months ago


Santa Rosa, California, United States Flamingo Resort & Spa Full time

Job Summary:

We are seeking a highly motivated and experienced Mixologist to join our team at Flamingo Resort & Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Prepare and serve a wide range of cocktails and beverages to guests in a fast-paced and dynamic environment.
  • Develop and maintain a thorough knowledge of our menu and beverage offerings to make informed recommendations to guests.
  • Provide exceptional customer service and ensure that all guests feel welcome and valued.
  • Work effectively as part of a team to ensure seamless service delivery and maintain a clean and safe working environment.
  • Meet or exceed sales and revenue targets while maintaining high levels of customer satisfaction.

Requirements:

  • Minimum of 21 years of age to serve alcoholic beverages.
  • Previous experience in food and beverage, specifically as a bartender.
  • Sufficient manual dexterity to be able to grasp, load, and carry trays.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Punctuality and regular and reliable attendance.
  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages and boxes.

Preferred Qualifications:

  • Food handling certificate/Serv-Safe certificate.
  • Responsible Beverage Server Training & ABC certification.

Benefits:

  • Medical Insurance.
  • Employee Discounts.
  • Employee Assistance Program.
  • Health Club & Spa Discounts.

Shifts:

  • 8 hour shift.
  • Night shift.
  • Various shift.

Weekly Day Range:

  • Monday to Friday.
  • Weekend availability required.

Experience:

  • Restaurant Experience: 1 year (Preferred).