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Technical Program Manager

2 months ago

Melville, New York, United States KWI Full time
{"title": "Technical Program Manager", "description": "Job Summary

We are seeking a highly skilled Technical Program Manager to join our Product & Program Management team at KWI. As a Technical Program Manager, you will be responsible for the planning and delivery of our cloud technology solutions for retailers.

Key Responsibilities
  • Manage the software development lifecycle from ideation to customer deployment
  • Understand how all aspects of the SDLC are executed from product design to deployment and customer service
  • Make informed recommendations to cross-functional team members by taking part in daily project activities
  • Coordinate with vendors/contractors
  • Implement, measure, and report various metrics on team/feature product quality and performance
  • Propose, champion, and implement process improvement initiatives
  • Be accountable for the on-time delivery of planned project scope
  • Work with KWI teams to ensure each product effort is well-defined and well-built
  • Hold team members accountable for their respective project responsibilities
  • Build consensus and coordinate project schedules with our team product and engineer teams
  • Manage cross-project dependencies across various product releases
  • Communicate status updates and issues to stakeholders in a concise and timely manner
Requirements
  • 8-10 years of relevant experience as a Program Manager; experience as a Scrum Master preferred
  • Experience with SaaS-based offerings and managing third-party vendor relationships
  • Experience working with different SDLC methodologies and project management tools
  • Ability to manage multiple projects in different phases simultaneously
  • Strong analytical skills
  • Implemented new processes for software delivery at your organization
  • Unique combination of technical skills and business savvy
  • Team player with experience coordinating projects for technical and non-technical team members
What We Offer
  • Full medical, dental, and vision benefits
  • 4 weeks of PTO in the first year
  • Summer hours
  • Tuition reimbursement
  • Discount from the building cafe
  • 401(k) with a 50% company match (up to 6% of employee contribution)
  • Employee referral program
  • One volunteer day per year
About KWI

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business.

We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission-driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday, and Thursday, and employees are allowed to work remotely on Wednesdays and Fridays.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry, and many more surprise and delight moments throughout the year.

We are committed to maintaining a bias-free environment in which harassment is prohibited. We respect cultural diversity and comply with the laws of the places in which we operate.

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