Autobody Collision Shop Office Manager

3 weeks ago


San Bruno, California, United States Chilton Auto Body Full time
Job Title: Office Manager

At Chilton Auto Body, we are seeking a highly skilled and experienced Office Manager to join our team.

Job Summary:

The Office Manager will be responsible for providing exceptional customer service to all customers and business partners throughout the repair process. This includes reviewing with customers and walking them through the repair process, completing vehicle intake processes, and performing administrative tasks.

Key Responsibilities:

  • Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures.
  • Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
  • Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
  • Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.

Requirements:

  • Must have auto body collision office experience and knowledge of CCC One.
  • Ability to work collaboratively with the team to meet shared objectives.
  • Effective time management.
  • Able to multitask and manage competing priorities.
  • Communicate effectively with teammates, customers, and business partners.
  • Proficient with computers.
  • Excellent customer service skills.
  • Valid drivers' license required.
  • Eligible to work in the United States.
  • Willing and able to pass a thorough background check.
  • Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.

Preferred Qualifications:

  • Bilingual (Spanish).

Compensation:

$25-30 depending on experience.

Benefits:

Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)



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