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Community Support Specialist

2 months ago

Lexington, North Carolina, United States Kintegra Health Full time
Job Overview

Position Summary

Kintegra Health is seeking a dedicated Community Resource Advocate to enhance our patient support services. This role, under the guidance of the Community Outreach and Advocacy Manager, focuses on assisting individuals in navigating their healthcare options. Responsibilities include guiding patients through pharmaceutical assistance programs, Medicare enrollment, ACA Health Insurance, and preparing disability applications through the SOAR initiative. Additionally, the advocate will provide education and support for uninsured patients, as well as connect them with Medicaid and other essential community resources tailored to their needs.

Key Benefits:

  • Comprehensive Health Insurance
  • Dental Coverage
  • Tuition Reimbursement Program
  • 403B Retirement Plan with Company Contributions
  • Generous Paid Time Off
  • Holiday Compensation
  • Long-Term Disability Insurance
  • Life Insurance Options
  • Employee Assistance Program
  • Flexible Spending Accounts

Qualifications for Community Resource Advocate:

While specific qualifications are essential, a combination of experience, education, and training that provides the necessary skills and knowledge is acceptable. Candidates must be able to perform physical tasks such as sitting, standing, and walking for extended periods. Proficiency in reading and understanding English is required, along with the ability to maintain confidentiality and communicate effectively across various levels of personnel.

Experience: Prior experience in a medical office environment is mandatory.

Bilingual Skills: Proficiency in English and Spanish is preferred but not mandatory.

Essential Skills: Familiarity with medical office software and comfort with daily computer usage is crucial. Candidates should possess excellent verbal communication and organizational skills, along with the ability to problem-solve and think critically while ensuring patient confidentiality.

Preferred Skills: Basic knowledge of medical terminology and proficiency in software used within the organization, including Epic, ACA software, SHIIP software, and TPC.

Educational Requirements: A High School Diploma or GED is required; a Bachelor's Degree is preferred.

Certifications: SHIIP Counselor, SOAR Counselor, ACA Navigator, and completion of TPC training are required.

Key Responsibilities:

  1. Deliver exceptional customer service to all stakeholders, including community members, patients, and agency staff.
  2. Utilize motivational interviewing techniques to assess individual needs and available resources.
  3. Provide education on program requirements and facilitate enrollment or referrals based on individual circumstances.
  4. Adhere to guidelines and policies related to MAP, Medicare, disability, ACA insurance, FQHC, and community agency programs.
  5. Engage in quality improvement initiatives to enhance processes and reduce errors.
  6. Collaborate with staff to ensure efficient workflow.
  7. Utilize data systems for effective communication and referral processing.
  8. Comply with all reporting, training, and certification obligations of SOAR, SHIIP, ACA, FQHC, and other community programs.
  9. Recruit volunteers to expand SHIIP and SOAR service capacity.
  10. Document activities in The Connector, TPC, and other required platforms.
  11. Foster positive relationships with community members, healthcare providers, and partners.
  12. Engage in community outreach to build and maintain relationships with agencies and members.
  13. Physical demands may include setting up equipment for off-site events.
  14. Perform additional duties as assigned.

Kintegra Health Core Values:

  1. Patient First: Prioritizing the well-being and preferences of patients.
  2. Build not Blame: Focusing on process improvement rather than assigning fault.
  3. Integrity and Honesty: Upholding openness and fairness in all interactions.
  4. Cooperation and Flexibility: Working collaboratively as part of an interdependent team.
  5. Culturally Sensitive: Enhancing understanding and communication across diverse cultures.

Kintegra Health is committed to fostering a diverse and inclusive workplace.