Cloud Operations Engineer
1 week ago
Indotronix International Corporation is seeking a highly skilled Site Reliability Engineer to join our team in Phoenix. As a Site Reliability Engineer, you will play a critical role in ensuring the smooth operation of our cloud infrastructure and hybrid environment.
Key Responsibilities- Evaluate and optimize infrastructure, servers, middleware, databases, and batch jobs to ensure high availability and performance.
- Respond to service requests from business partners and internal teams, and troubleshoot environment, data control, and operational issues.
- Create and maintain documentation to ensure knowledge accessibility and facilitate knowledge sharing.
- Automate and streamline processes using scripts and scheduling tools to improve efficiency and reduce downtime.
- Develop automation and views by leveraging API calls and open-source monitoring and management tools to enhance visibility and control.
- Liaise with other application support teams, internal and external business partners, and technical stakeholders to ensure seamless collaboration and communication.
- Develop end-to-end environment and platform monitoring views and dashboards to provide real-time insights and visibility.
- Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production and reduce downtime.
- Develop new monitoring techniques and requirements for monitoring tool build teams to ensure alignment with business objectives.
- Work with Proactive Problem Management to identify and remediate issues prior to production impact.
- Establish and document minimum observability requirements for SRC onboarding to ensure consistency and quality.
- Influence senior technology leads across organizations to ensure command and control over production health and alignment with business objectives.
- Extensive understanding of the complexities native to modern distributed systems.
- Well-versed in the challenges posed by microservices architectures.
- Experience establishing and supporting proactive monitoring, leveraging telemetry data to detect anomalies, identifying potential issues before they impact users, and enabling faster incident response.
- Scripting and programming languages, including Python, Java, and Go.
- Tool experience in APM tools, NPM tools, automation and orchestration products, and cloud-native environments.
- Flex skills in cloud-native environments, hybrid infrastructure setups, software-defined networks, multi-cloud networking, network automation, and AIOps.
- Excellent communication skills, both verbal and written, with the ability to lead and manage large teams.
- Comfortable providing clear problem descriptions and guidance to business users in a time-critical environment.
- Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices and processes.
- Excellent influence, negotiation, and presentation skills.
- Experience working with cross-line of business teams, outside service providers, and partner organizations.
- Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
- Ability to work independently as a self-starter and within a team environment.
- Preferred bachelor's degree in a technical field or relevant work experience, certifications (CCNP, CCIE, JNCIS, JNCIE) nice to have.
- Level 2, 3-5 years of experience.
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