Cloud Operations Engineer E2
1 week ago
We are seeking a dedicated Cloud Operations Engineer E2 to join our team at SoftPathTechnologies. This role requires candidates to be local or within a 50-80 mile radius, as daily commuting is essential. Please note that we are unable to consider OPT or CPT candidates.
Position Details:
Location: Phoenix, AZ
Experience Required: 12+ years
Key Skills: Kafka, Redis, ELK Stack, Kubernetes
Responsibilities:
- Serve as an individual contributor, managing Jira stories, ITSM incidents, change requests, and problem tickets to ensure the smooth operation of the xPaaS infrastructure.
- Maintain a focus on internal customers and their applications, ensuring high availability across all environments and adherence to Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).
- Oversee production support and operations related to Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Caching across all tiers).
- Implement ITIL/ITSM processes, including Incident, Problem, Change, Release, Asset, Configuration, and Service Level Management.
- Collaborate with Cloud engineering teams and technical product managers to support a continuously evolving platform.
- Utilize technical expertise to provide alternatives, ask insightful questions, and assist the team in resolving technical issues.
- Coordinate communications and escalate as necessary to facilitate the resolution of risks, issues, and changes related to Infrastructure and Operations.
Qualifications:
- Overall 8+ years of industry experience with 5-7 years of relevant experience in a large-scale IT Production Operation.
- Proven ability to work with Infrastructure and Platforms, including IaaS, PaaS, and Cloud technologies.
- Strong understanding of Linux functionalities and experience in Linux system engineering.
- Familiarity with web technologies, including HTTP, headers, authentication, SSL, routers, and load balancing.
- Experience with tools such as Jira, Git, Jenkins, and Maven.
- Proficiency in at least one of the following: Python, shell scripting, REST API, Java/J2EE.
- Hands-on deployment and troubleshooting expertise in technologies such as Kafka, Redis, and Elasticsearch.
- Excellent interpersonal and customer service skills, with the ability to communicate effectively in challenging situations.
- Strong written and verbal communication skills.
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent work experience.
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