Membership Services Coordinator Role
6 days ago
At Sparks Group, we are seeking a dedicated and detail-oriented Membership Services Coordinator to join our Membership Services Department.
This role plays a crucial part in providing administrative support to members and non-members, ensuring the accuracy and integrity of our membership database. The successful candidate will report to the Membership Services Director and embody professionalism while supporting membership recruitment and retention efforts.
We offer a hybrid work arrangement with flexibility to adapt to changing environments. The ideal candidate will have 3-5 years of relevant experience in membership recruitment, retention, and database management, along with proficiency in using electronic payment systems and Microsoft Office Suite.
Responsibilities:
- Serve as the primary contact for NMA members, addressing inquiries and providing assistance.
- Process membership renewals and new member requests via email or telephone.
- Manage payments for conventions and meetings through our association management database.
- Maintain and update the membership database, ensuring accuracy and integrity.
- Assist with membership recruitment and retention efforts, including follow-up calls and reminders.
- Collaborate with all departments on member-related matters and generate membership data reports.
- Participate in meetings, preparing minutes and other documents as needed.
Requirements:
- Associate degree with 3-5 years of relevant experience in membership recruitment, retention, and database management.
- Proficient in using electronic payment systems and Microsoft Office Suite.
- Strong interpersonal, customer service, and communication skills.
- Exceptional organizational skills with attention to detail and the ability to meet deadlines.
- Flexibility to adapt to changing environments and handle multiple tasks efficiently.
We are committed to equal opportunities and welcome applications from all qualified candidates. Our benefits package includes health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees. This role is based in Silver Spring, MD, with a salary range of $27.00 to $28.00 per hour. Download the Sparks Group mobile app from Apple App Store or Google Play.
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