Senior Branch Manager

2 months ago

Louisville, Kentucky, United States PNC Full time
Job Summary

PNC is seeking a highly skilled and experienced Senior Branch Manager to lead our retail banking team in Louisville, KY. As a key member of our organization, you will be responsible for driving branch performance, building customer relationships, and developing a high-performing team.

Key Responsibilities
  • Branch Leadership
    • Manage priorities through planning and execution to drive all aspects of branch performance.
    • Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
    • Create a differentiated customer experience, making banking easy in an omni-channel environment.
  • Sales and Business Development
    • Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
    • Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
    • Effectively lead eco-system partnerships to drive business banking results.
  • Team Management
    • Lead, coach, and ensure the delivery of a differentiated client experience.
    • Coach team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
    • Lead effective problem resolution, making banking easy for customers.
  • Risk Management and Compliance
    • Manage operational, human capital, reputational, and business risk.
    • Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
    • Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Requirements
  • Education
    • No degree required, but related experience or product knowledge is necessary.
  • Experience
    • Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
  • Skills
    • Branch banking services knowledge.
    • Delegation and empowerment skills.
    • Digital awareness and technical skills.
    • Effective communication and sales management skills.
    • Managing multiple priorities and risk management skills.
What We Offer

PNC is an equal employment opportunity employer and provides a competitive compensation and benefits package to its employees.

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