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Senior Sales and Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Senior Sales and Service Representative. As a key member of our branch team, you will play a critical role in building and expanding banking relationships through proactive customer outreach and service delivery.
Key Responsibilities- Proactively engage customers in conversation about their financial needs and provide personalized solutions.
- Open deposit accounts and ancillary banking products, facilitating customer awareness and education of bank services.
- Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
- Process transactions and other account servicing requests, ensuring seamless customer experience.
To be successful in this role, you will need:
- A high school diploma or equivalent and 1 year of experience in sales or customer service.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse personalities.
- Strong problem-solving and adaptability skills, with the ability to learn and adapt quickly to new information and technology.
- A valid driver's license, with frequent driving required to other offices and bank customers.
Founded in 1898, First Citizens Bank is a leading community bank with a rich history of serving customers in 18 states and the District of Columbia. We are committed to helping our customers achieve a lifetime of success, with a focus on building strong relationships and providing exceptional service.
