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Business Operations Supervisor

2 months ago

Butler, Pennsylvania, United States PNC Financial Services Group Full time

Business Operations Supervisor - AMG Data Control

At PNC Financial Services Group, our workforce is our most significant differentiator and competitive edge in the markets we engage.

We are committed to providing the best experience for our clients and fostering a collaborative workplace culture where every employee feels respected, valued, and empowered to contribute to the organization's success.

As a Business Operations Supervisor within PNC's AMG Data Control division, you will play a crucial role in overseeing daily operational activities, ensuring efficient task management, and supervising the utilization of Asset Master.

Your responsibilities will include collaborating with various auditors to ensure compliance and identifying opportunities for process automation, workflow optimization, and risk mitigation.

Key Responsibilities:

  • Implement operating plans and communicate strategies to the operations team.
  • Oversee one or more functions across multiple sites, managing supervisors and/or individual contributors.
  • Accountable for achieving desired business outcomes and acting as a senior escalation point for resolving exceptions.
  • Engage in transaction processing and reconciliation of varying risk and financial value in line with established policies.
  • Manage human resources activities for direct and indirect reports, ensuring employee engagement and development.
  • Lead team meetings, communicate strategies, and translate them into actionable operational plans.
  • Provide consultation and advice to service partners and clients.
  • Identify and influence strategic improvement initiatives, representing the operations group on various projects.
  • Develop and approve standard operating procedures as necessary and recommend policy enhancements.
  • Oversee the control framework for assigned units, reviewing reports to identify exceptions and ensure compliance.
  • Manage risk mitigation and business resiliency activities, verifying the accuracy of procedures and transactions.

Expectations:

PNC employees take pride in our reputation, and we expect our team members to be:

  • Customer Focused: Knowledgeable of customer needs and satisfaction, leveraging this information to create tailored solutions.
  • Managing Risk: Effectively assessing and managing risks associated with business objectives to align with PNC's Enterprise Risk Management Framework.

As a manager of talent at PNC, you will be expected to:

  • Include Intentionally: Cultivate diverse teams and inclusive environments to enhance innovative thinking.
  • Live the Values: Demonstrate our values with transparency and courage.
  • Enable Change: Drive change and innovation to transform our business.
  • Achieve Results: Take ownership of delivering results while empowering others in decision-making.
  • Develop the Best: Elevate talent decisions and guide the success of all employees and clients.

Qualifications:

Typically, roles at this level do not necessitate a university degree but require relevant experience or product knowledge to fulfill primary duties. A minimum of 5 years of related experience, including at least 2 years in a supervisory capacity, is essential. In lieu of a degree, a combination of education, job-specific certifications, and experience may be considered.

Benefits:

PNC offers a comprehensive range of benefits to support your needs now and in the future. Options for full-time employees may include:

  • Medical/prescription drug coverage, dental and vision options.
  • Life insurance for employees and dependents.
  • Short and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Educational assistance programs.
  • A robust wellness program with financial incentives.

PNC is committed to providing equal employment opportunities to qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.