Retail Department Supervisor
1 week ago
Join the TJ Maxx team as a Retail Department Supervisor and take on a leadership role in maintaining all aspects of the store. As a Key Carrier, you will alternate between Coordinator and Key Carrier roles, taking on a leadership position and ensuring the store runs smoothly.
Key Responsibilities:- Provide exceptional customer service and create a positive internal and external customer experience
- Promote a culture of honesty and integrity, maintaining confidentiality and adhering to company policy and procedure
- Act as Manager on Duty, ensuring store team performs tasks and activities in accordance with store plan and prioritizing as needed
- Address immediate customer service issues and provide coaching to Associates
- Exercise discretion regarding customer service policies to satisfy customers
- Maintain accurate Associate coverage in service areas for a positive customer experience
- Ensure Associates adhere to all operational procedures
- Communicate effectively with management and Associates when setting and addressing priorities, providing progress updates
- Provide feedback, recognition, and coaching to Associates
- Partner with Management on Associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem-solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail, 6 months leadership experience
TJ Maxx offers a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Eligible Associates also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.
This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
TJ Maxx is an equal opportunity employer and welcomes applicants from diverse backgrounds. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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