Guest Services Representative
2 weeks ago
Position Overview:
The Hilton Garden Inn Pittsburgh Southpointe is seeking a dedicated Front Desk Agent to enhance our guest experience. As a premier establishment, we pride ourselves on providing exceptional service and a welcoming atmosphere for all visitors. Our organization is recognized as a top employer, offering unique travel benefits and discounts to our team members.
Key Responsibilities:
As a Front Desk Agent, your primary duties will include:
- Welcoming guests with a friendly demeanor and ensuring a smooth check-in and check-out process.
- Handling phone inquiries, making reservations, and addressing general questions about our facilities and local attractions.
- Maintaining a high level of organization and attention to detail in all interactions.
Essential Qualifications:
To excel in this role, candidates should possess:
- Strong communication skills, both verbal and written.
- The ability to work independently and effectively promote our services.
- Excellent interpersonal skills and a commitment to guest satisfaction.
- A trustworthy and results-oriented approach to work.
- Flexibility to work in a dynamic environment, including nights, weekends, and holidays.
Benefits:
We offer a comprehensive benefits package that includes:
- 401(k) plan
- Medical, Dental, and Vision coverage
- Paid Time Off (PTO) and Paid Holidays
- Paid Parking
- Exclusive Team Member Travel Perks and Discounts
Equal Opportunity Employer:
We are proud to be an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.
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