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Guest Services Representative

2 months ago

Canonsburg, Pennsylvania, United States Hilton Garden Inn Pittsburgh SouthpointeJacksons Restaurant + Bar Full time

Position Overview:
The Hilton Garden Inn Pittsburgh Southpointe is seeking a dedicated Front Desk Agent to enhance our guest experience. As a premier establishment, we pride ourselves on delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable.

About Us:
We are a part of Hilton, recognized as the top company on Fortune's Best Companies to Work For in the U.S. Our property is managed by Piatt Hotel Group, a reputable family-owned business known for its commitment to quality and excellence in hospitality across Western Pennsylvania.

Key Responsibilities:
As a Front Desk Agent, your primary duties will include:

  • Welcoming guests with a warm and friendly demeanor.
  • Managing phone inquiries and making reservations efficiently.
  • Facilitating the check-in and check-out processes for guests.
  • Providing accurate information regarding hotel amenities and local attractions.

Required Qualifications:
To excel in this role, candidates should possess:

  • Exceptional organizational skills and strong verbal and written communication abilities.
  • The capability to work independently and effectively promote hotel services.
  • Excellent interpersonal skills to engage with guests and colleagues.
  • A trustworthy and results-oriented approach to work.
  • The ability to thrive in a fast-paced environment, with flexibility to work various shifts, including nights, weekends, and holidays.

Benefits:
We offer a comprehensive benefits package that includes:

  • 401(k) plan
  • Medical, Dental, and Vision coverage
  • Paid Time Off (PTO) and Paid Holidays
  • Paid Parking
  • Exclusive Team Member Travel Perks and Discounts

Equal Opportunity Employer:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.