Technical Operations Center Analyst
4 weeks ago
Job Summary:
The City of New York is seeking a skilled Technical Operations Center Analyst to join our team. As a Technical Operations Center Analyst, you will be responsible for providing technical support to NYPD, FDNY, DCAS, and OTI Public Safety staff. You will troubleshoot network connectivity issues, administer Citrix passwords and accounts, and monitor Service Level Agreements (SLAs) to ensure incident and problem resolution meet business expectations and timeframes.
Responsibilities:
• Provide technical support to Public Safety staff on hardware, software, facilities, network, and telephony issues
• Troubleshoot network connectivity issues
• Administer Citrix passwords and accounts
• Monitor Service Level Agreements (SLAs) to ensure incident and problem resolution meet business expectations and timeframes
• Update policies and procedures to outline how issues are identified, documented, assigned, and corrected
Qualifications:
A certificate from an accredited technical school with a specialization in computer operations, or a baccalaureate degree from an accredited college or university, or a satisfactory combination of education and/or experience equivalent to the above. At least two years of full-time experience as described above is required.
About the City of New York:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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