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Small Format Team Leader

1 month ago

Philadelphia, Pennsylvania, United States Target Full time
About the Role

We are seeking a highly motivated and experienced Small Format Team Leader to join our team at Target. As a Small Format Team Leader, you will be responsible for leading a team of hourly team members and ensuring that our guests have an exceptional shopping experience in our smallest format stores.

Key Responsibilities
  • Lead and develop a team of hourly team members to deliver exceptional guest service and achieve sales goals.
  • Understand sales goals, plan daily/weekly workload, and execute the same to deliver on department and store sales goals and guest engagement.
  • Demonstrate a service culture that prioritizes the guest service experience and model, train, and coach team members' expectations to deliver the service standard.
  • Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor.
  • Be an expert of operations, accuracy, process, and efficiency and execute inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for your assigned department(s).
  • Work a schedule that aligns to guest and business needs, including early morning, evening, overnight shifts, and weekends.
  • Lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps, and develop a plan to resolve in accordance with your leader's direction.
  • Enable efficient delivery to our guests by leading pick, pack, and ship fulfillment work, as applicable for your location.
  • Enable team members to stay up-to-date on relevant trends and products.
  • Evaluate candidates for open positions and develop a guest-centric team.
  • Participate in team onboarding and learning.
  • With guidance from your leader, close knowledge and skill gaps through training and experiences.
  • With guidance from your leader, establish clear goals and expectations and hold team members accountable to expectations.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Always demonstrate a culture of ethical conduct, safety, and compliance and lead and hold the team accountable to work in the same way.
  • Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
  • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
  • As a key carrier, follow all safe and secure training and processes.
  • Address store needs (emergency, regulatory visits, etc.).
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties.
What We Are Looking For

We are looking for a highly motivated and experienced Small Format Team Leader who is passionate about delivering exceptional guest service and achieving sales goals. If you have a welcoming and helpful attitude, effective communication skills, and the ability to remain focused and composed in a fast-paced environment, we encourage you to apply.

We offer a competitive benefits package, including comprehensive health benefits, 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. We also provide opportunities for growth and development, including training and coaching programs.

If you are a motivated and experienced leader who is passionate about delivering exceptional guest service and achieving sales goals, we encourage you to apply for this exciting opportunity.