Automotive Customer Service Specialist

2 weeks ago


Rosenberg, Texas, United States El Toro Auto Group Full time
Automotive Customer Service Specialist - El Toro Auto Group

We are seeking a skilled Automotive Customer Service Specialist who excels in delivering exceptional client experiences. The ideal candidate will warmly welcome customers, coordinate service appointments, and serve as a vital link between clients and our skilled technicians. If you possess the ability to instill confidence in customers regarding their service needs, consider joining our team. Utilize your interpersonal skills to contribute to our success.

Key Responsibilities
  • Welcome customers to the service department with professionalism and courtesy
  • Engage with clients to accurately communicate their service requirements to technicians
  • Promote additional services using respectful and honest techniques
  • Provide precise estimates for repairs and maintenance
  • Follow established protocols for vehicle care and handling
  • Keep customers updated on the status of their vehicle repairs
  • Market and manage extended warranty options
  • Assess repair quality and ensure all tasks are completed satisfactorily
  • Inform customers when their vehicles are ready for collection
  • Clarify repairs and associated costs to customers
  • Address minor customer inquiries and concerns
  • Keep the Service Manager informed of any issues or potential challenges
  • Maintain Customer Satisfaction Index (CSI) scores in line with company standards
  • Minimum of 2 years of experience in an automotive dealership environment.
Employee Benefits

Alongside ongoing professional development, our team members enjoy a variety of benefits, including:
  • Health Insurance
  • Dental Coverage
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • 401K Retirement Plan
  • Employee Vehicle Purchase Program
About El Toro Auto Group

Welcome to the El Toro Auto Group Employment Opportunities portal. If you are looking for a workplace that values your contributions and supports your career growth, your search ends here. We pride ourselves on offering excellent career paths for motivated individuals while actively engaging with our community.

We provide a comprehensive benefits package and a positive work atmosphere. If you aspire to stand out from the conventional job experience while earning a competitive salary, we encourage you to explore this opportunity.

Become a part of our team today

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