Nissan Service Representative

2 months ago


Rosenberg, Texas, United States Gillman Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Gillman Automotive Group. As a Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and ensuring their vehicle repair needs are met.

Key Responsibilities
  • Customer Service: Greet customers with a smile, understand their repair needs, and provide accurate estimates and repair information.
  • Communication: Act as a liaison between customers and our Service Technicians, keeping customers informed of repair progress and notifying them when their vehicle is ready for pick-up.
  • Upselling and Cross-Selling: Offer additional services to customers using low-pressure, high-integrity methods.
  • Repair and Maintenance: Provide accurate repair and maintenance estimates, and review and explain repairs and associated costs with customers.
  • Customer Satisfaction: Maintain high Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
Requirements
  • Previous Experience: Previous experience in a similar role is highly desirable.
  • Customer Service Skills: Outstanding customer service skills and a positive attitude are essential.
  • Communication Skills: Excellent communication and interpersonal skills are required.
  • Technical Skills: Basic knowledge of vehicle repair and maintenance is necessary.
Benefits
  • Competitive Compensation: Competitive salary and benefits package.
  • Medical, Dental & Vision Insurance: Comprehensive medical, dental, and vision insurance.
  • 401K Retirement Savings Plan: Employer-matched 401K retirement savings plan.
  • PTO: Generous paid time off policy.
  • Discounts on Vehicle Purchases: Discounts on vehicle purchases for employees and their families.
  • Advancement Opportunities: Opportunities for career advancement and professional growth.


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