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Customer Service Associate
2 months ago
The primary responsibility of the Customer Service Associate is to facilitate the checkout process for customers by accurately processing transactions, collecting payments, and ensuring a pleasant shopping experience.
KEY RESPONSIBILITIES
- Welcome, assist, and express gratitude to all customers in a timely, courteous, and friendly manner.
- Process customer transactions using a scanner or keyboard.
- Help customers unload their shopping carts onto the conveyor belt.
- Weigh specific items as required.
- Input product codes for items that do not scan or for items that need to be weighed.
- Recognize various products across different departments.
- Maintain cleanliness and organization at the checkout area.
- Ensure the work area is free from safety hazards and report any issues to management.
- Handle cash back transactions and verify the accuracy of change given.
- Complete necessary documentation for opening and closing procedures.
- Count cash for scheduled pickups.
- Request change before running out.
- Bag customers' groceries as needed.
- Familiarity with all forms of payment including food assistance programs, credit cards, debit cards, checks, and cash.
- Communicate effectively with customers and colleagues regarding products, pricing, and payment methods.
- Address customer concerns and escalate issues to the appropriate personnel for resolution.
- Understand procedures for processing refunds, returns, or exchanges.
- Discreetly inform managers of items that require attention.
- Manage multiple customer interactions professionally.
- Keep bag racks stocked and organized.
- Return discarded or returned merchandise to appropriate locations.
- Restock front-end candy, gum, and tobacco products.
- Return shopping carts to designated areas.
- Maintain a professional appearance and positive attitude.
- Report any incidents of theft, shoplifting, unauthorized markdowns, or property damage to management.
- Perform other duties as assigned by management.
- A minimum of a High School diploma or GED equivalent is preferred; some college education is a plus.
- Basic math skills to provide change and manage cash registers.
- Strong customer service skills.
- Occasionally - Lifting up to 35 lbs., bending, kneeling, and crouching.
- Frequently - Walking on tile/concrete, balancing, pushing up to 35 lbs, and verbal communication.
- Continuously - Standing on tile/concrete, pulling and lifting up to 35 lbs, reaching overhead, and manual dexterity.
- Occasionally - Exposure to loud noises, slippery surfaces, sharp objects, and cleaning chemicals.
- Continuously - Twisting of the back and neck.
- Indoor setting with controlled temperatures.
- Varied and irregular work schedules.