Receivables Collections Head
1 week ago
Position Overview
Blitt and Gaines P.C is seeking a dedicated and detail-oriented Collections Supervisor to oversee our collections division. In this pivotal role, you will be responsible for formulating and implementing effective strategies to manage and recover outstanding debts. The ideal candidate will have a robust background in collections, excellent communication skills, and the ability to lead a team towards achieving departmental goals.
Key Responsibilities
- Design and implement efficient collections strategies to improve debt recovery while maintaining positive customer relations.
- Lead a team of collections agents, providing guidance, support, and training as needed.
- Evaluate and monitor the performance of the collections team, making necessary adjustments to enhance productivity and success rates.
- Review and manage overdue accounts, determining appropriate actions in accordance with company policies and legal requirements.
- Communicate with clients regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Keep accurate and up-to-date records of all collections activities, ensuring compliance with regulatory standards and internal procedures.
- Work collaboratively with various departments, including legal, finance, and customer service, to resolve complex customer issues.
- Stay informed about industry trends and best practices in collections, adopting new strategies and technologies to improve efficiency.
- Generate regular reports on collections activities, providing insights and data analysis to senior management.
- Build and maintain relationships with debt settlement agencies, legal professionals, and other relevant service providers as necessary.
Essential Skills
- Exceptional verbal and written communication skills, facilitating effective negotiation and persuasion with clients for debt resolution.
- Comprehensive understanding of collections practices, laws, and regulations.
- Proven leadership abilities, capable of inspiring and guiding teams to meet objectives and deadlines.
- Strong organizational and time management skills, proficient in prioritizing and handling multiple tasks simultaneously.
- Analytical thinking, skilled in data analysis, trend identification, and making data-driven decisions.
- Familiarity with collections software and systems.
- Strong problem-solving skills, demonstrating creativity in addressing collections challenges.
- Meticulous attention to detail, ensuring accuracy in all documentation and communications.
- Strong interpersonal skills, fostering positive relationships with clients and colleagues.
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