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Accounts Receivable Supervisor

2 months ago

Merrillville, Indiana, United States Blitt and Gaines P.C Full time

Blitt and Gaines P.C. is seeking a meticulous and results-driven Collections Supervisor to oversee our debt recovery department. In this pivotal role, you will be responsible for crafting and implementing effective strategies to manage and recover outstanding debts while maintaining positive customer relations. The ideal candidate will have a robust background in collections, outstanding communication skills, and the ability to lead a team toward achieving departmental goals.

Key Responsibilities of the Collections Supervisor

  • Formulate and execute efficient collections strategies aimed at improving debt recovery rates while preserving customer satisfaction.
  • Lead a team of collections agents, providing guidance, support, and training as needed to enhance performance.
  • Evaluate and monitor the performance of the collections team, introducing improvements to increase productivity and success rates.
  • Analyze and manage overdue accounts, determining appropriate actions in accordance with company policies and legal requirements.
  • Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
  • Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory standards and internal procedures.
  • Collaborate with various departments, including legal, finance, and customer service, to resolve complex customer issues effectively.
  • Stay informed about industry trends and best practices in collections, implementing innovative strategies and technologies to enhance operational efficiency.
  • Generate regular reports on collections activities, providing insights and data analysis to senior management.
  • Establish and maintain relationships with debt settlement agencies, legal professionals, and other relevant service providers as necessary.

Essential Skills Required

  • Exceptional verbal and written communication skills, facilitating effective negotiation and persuasion with customers for debt resolution.
  • Comprehensive understanding of collections practices, laws, and regulations.
  • Proven leadership capabilities, with the ability to motivate and guide teams toward achieving objectives and meeting deadlines.
  • Strong organizational and time management skills, proficient in prioritizing and managing multiple tasks concurrently.
  • Analytical mindset, skilled in data analysis, trend identification, and data-driven decision-making.
  • Proficiency in utilizing collections software and systems.
  • Excellent problem-solving skills, demonstrating creativity in addressing collections challenges.
  • Meticulous attention to detail, ensuring accuracy in all documentation and communications.
  • Strong interpersonal skills, fostering positive relationships with customers and colleagues.