Service Desk Analyst I
2 weeks ago
We are seeking a highly skilled Service Desk Analyst I to join our team at the Center for Family Health & Education, Inc. (CFHE). As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and patients.
Key Responsibilities- Provide timely and effective technical support to users via phone, email, or in-person.
- Assess and resolve technical issues with computer hardware and software, including troubleshooting and problem-solving.
- Document all interactions and resolutions in a detailed and accurate manner.
- Collaborate with IT personnel to provide assistance on complex issues and share knowledge and expertise.
- Develop and maintain knowledge of software and hardware applications, as well as emerging technologies.
- Perform system tests and updates, and ensure that all systems are running smoothly and efficiently.
- Provide training and support to users on the use of software and hardware applications.
- Develop and maintain IT documentation, including user guides, FAQs, and standard operating procedures.
- Microsoft 365 experience required, including Office 365, Windows, and SharePoint.
- Windows server and Active Directory experience required.
- Experience with VOIP systems and PowerShell scripting languages preferred.
- Understanding of confidentiality and HIPAA security rules highly recommended.
- CompTIA certifications recommended.
- Excellent technical and communication skills, with the ability to work effectively in a team environment.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to prioritize tasks and manage multiple cases simultaneously.
A minimum of an Associate's degree in a related field is required, with a Bachelor's degree preferred. Familiarity with business-related computer programs and hardware is essential. Experience working in a professional environment and familiarity with business software applications is also required.
Work EnvironmentThe work environment at CFHE is fast-paced and dynamic, with a focus on providing exceptional patient care and support. The noise level in the work environment is moderate, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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Service Desk Analyst I
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Los Angeles, California, United States Center for Family Health and Education Full timeJob DescriptionAs a Service Desk Analyst I at the Center for Family Health & Education, you will play a critical role in providing technical support to our staff and patients. Your primary responsibility will be to assist users in resolving issues with computer hardware and software. This will involve responding to inquiries, assessing problems, and...
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