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Culinary Operations Manager

2 months ago

Chicago, Illinois, United States White Lodging Full time

Overview:


Dynamic multi-unit leader overseeing the In-Room Dining and restaurant/bar culinary operations; responsible for the daily management of these services to ensure a profitable, well-maintained, and guest-focused atmosphere.

Tasked with organizing food and beverage activities to provide an exceptional guest experience while adhering to Brand standards.

Establishes and upholds high standards of food and beverage quality, strategically developing programs and processes to enhance employee satisfaction and minimize turnover, while meticulously managing costs to meet budgeted profitability.

Key Responsibilities:

  • Ensures all operational systems are implemented and maintained consistently.
  • Guarantees prompt and efficient service to all patrons.
  • Utilizes the sales and marketing strategy to set customer service objectives and long-term scheduling, ensuring alignment with monthly and quarterly forecasts.
  • Monitors and addresses guest feedback and reviews.
  • Evaluates product quality, satisfaction, and trends to identify necessary program or strategy adjustments.
  • Initiates and executes marketing and upselling strategies to enhance food and beverage services and maximize overall revenue.
  • Ensures all team members are knowledgeable about offerings, products, services, facilities, pricing, and local events.
  • Collaborates with marketing teams on promotional efforts to optimize sales achievement.
  • Safeguards company assets, including food and beverage items, supplies, and the overall reputation of the operation.
  • Reviews outlet performance monthly during financial assessments and provides insights during labor performance discussions.
  • Ensures compliance with cash handling policies and reconciles all financial discrepancies.
  • Monitors food and beverage inventories and loss prevention measures.
  • Generates accurate weekly forecasts to optimize associate scheduling while adhering to budgeted labor costs.
  • Coordinates F&B outlet efforts with business volumes generated by group and transient guests.
  • Ensures adherence to food handling and safety regulations.
  • Promotes a culture where all associates take ownership of the food and beverage experience.
  • Ensures cleanliness and proper inspections of associate tasks before shift completion.
  • Addresses guest complaints and coordinates follow-up actions.
  • Creates a vision for exceptional customer service, training and motivating staff to achieve ambitious goals.
  • Implements effective hiring practices in collaboration with Human Resources.
  • Ensures fair and consistent disciplinary actions in accordance with company policy.
  • Responds promptly to associate concerns and documents actions taken.
  • Provides necessary supplies for associates to perform their duties effectively.
  • Recognizes and rewards associates in a timely manner.
  • Conducts daily pre-shift meetings with all associates.
  • Maintains adherence to attendance policies.
  • Promotes an environment free from harassment.
  • Ensures comprehensive hiring and training programs are in place.
  • Oversees the performance evaluation process for associates.
  • Maintains key control procedures.
  • Communicates effectively and appropriately.
  • Reviews and implements new products and operational methods to enhance performance.
  • Attends required meetings and conducts effective department meetings.
  • Remains organized and presents a professional demeanor at all times.
  • Performs additional duties as assigned.
Qualifications:

  • Proven management experience required.
  • High School Diploma/GED; College Degree preferred.
  • 5-7 years of progressive supervisory experience in a hotel food and beverage or restaurant environment.
Working Conditions:

  • Lead and oversee all operations of the restaurant, lounge, and kitchen outlets daily, ensuring guest satisfaction.
  • Interact with guests and personnel frequently, requiring strong communication skills.
  • Manage multiple tasks in a fast-paced environment, necessitating strong organizational and prioritization skills.
  • Delegate responsibilities while ensuring thorough follow-up on assigned duties.
  • Utilize reading and writing skills for documentation and communication.
  • Apply mathematical skills for financial management and reporting.
  • Engage in physical activities such as moving about the property and conducting inspections.
Benefits Overview:

  • Medical, Dental, and Vision coverage.
  • Short- and Long-Term Disability and Life Insurance.
  • Employee Assistance Program (EAP).
  • 401(k) retirement plan.
  • Paid Time Off including Vacation, Holidays, and Sick leave.
  • Tuition Reimbursement opportunities.
  • Complimentary and discounted accommodations.