Culinary Operations Manager

2 weeks ago


Chicago, Illinois, United States NexDine Full time
Operations Support Manager Job Description

Job Summary:

The Operations Support Manager is a key member of our team at NexDine, responsible for providing culinary and operations expertise within the Senior Living Dining Services vertical. This role involves overseeing all aspects of culinary production, purchasing, sustainability, and program development, while supporting the opening of new communities.

Key Responsibilities:

  • Promote and develop existing programs to enhance new concepts and ensure high-quality food service.
  • Review, recommend, and standardize prices, products, and budgetary allotments for food purchasing costs.
  • Assist with the development of short- and long-term financial goals for units consistent with purchasing objectives.
  • Actively engage in preparing meals and other products, verifying quality and consistency, and observing service delivery to ensure positive guest experiences.
  • Monitor and forecast food purchasing expenses to ensure company goals are met on a quarterly and annual basis.
  • Develop short- and long-term operational strategies in partnership with the executive team.
  • Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.
  • Manage client relationships to maintain client satisfaction and account retention.
  • Engage in strategic planning and manage short- and long-term initiatives.
  • Assess unit manager leadership performance and provide appropriate guidance and/or recognition.
  • Ensure effective engagement with unit managers and consistent flow of information in both directions to reinforce a culture of collaboration, trust, and open communication.
  • Establish and monitor meaningful metrics to track operational and leadership effectiveness as well as the impact of programmatic efforts.
  • Oversight of high-level client catering events.
  • May oversee operational framework for each unit, including OSHA regulations, work methods and procedures manuals, and federal and state guidelines on personnel administration, ensuring all employees understand and maintain necessary requirements.
  • May implement corrective action plans to solve organizational or departmental problems.
  • Establish departmental responsibilities and coordinate functions among departments and units.

Requirements:

  • Culinary school certificate or degree or equivalent combination of education and experience.
  • 5 years of culinary experience.
  • Microsoft Office Suite.
  • ServSafe Certification.

Travel: This position requires travel within a territory, with up to 90% of time spent traveling outside of the territory, including overnight travel.



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