Production Operations Analyst II

7 days ago


Scottsdale, Arizona, United States Early Warning Full time
Job Summary

We are seeking a highly skilled Production Operations Analyst II to join our team at Early Warning. This role will provide production application, system, and network support, oversee file processing, and ensure processing jobs are completed as scheduled.

The ideal candidate will have a strong background in Windows, Linux, and IBM Mainframe operating systems, as well as experience with Microsoft Office applications. They will be responsible for monitoring system and network environmental performance, providing initial triage, troubleshooting, and user support, and assisting in the development of self-service tools.

This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and customer service skills. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality results, we encourage you to apply.

Key Responsibilities
  • Provide production application, system, and network support
  • Oversee file processing and ensure processing jobs are completed as scheduled
  • Monitor system and network environmental performance
  • Provide initial triage, troubleshooting, and user support
  • Assist in the development of self-service tools
Requirements
  • High school diploma
  • Minimum of 2 years relevant work experience
  • Strong background in Windows, Linux, and IBM Mainframe operating systems
  • Experience with Microsoft Office applications
  • Excellent analytical and problem-solving skills
  • Strong communication and customer service skills
Preferred Qualifications
  • Education and experience typically obtained through completion of a bachelor's degree in Information Systems or related field
  • Experience supporting batch and real-time payment applications
  • Prior experience working in computer operations, application support, or customer support role
What We Offer
  • Competitive compensation and benefits package
  • Opportunity to work with a diverse and talented team
  • Chance to contribute to the development of innovative payment solutions


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