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Technical Services Analyst Tier II
2 months ago
SimonMed Imaging LLC is seeking a skilled Technical Services Analyst Tier II to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users, resolving technical issues, and ensuring a seamless user experience.
Key Responsibilities:- Provide technical support to end-users via phone, email, and in-person
- Identify, research, and resolve technical problems in a timely manner
- Document and track issues to ensure timely resolution
- Collaborate with the Helpdesk Manager to prioritize and manage technical support requests
- Associate's degree in a related field (preferred)
- 1-2 years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Competitive salary and benefits package
- Opportunities for growth and professional development
- A dynamic and supportive work environment
We are an equal opportunity employer and welcome applications from diverse candidates. Employment is contingent upon successful completion of drug and background screening. Some positions may require a favorable driving record.
