Guest Advocate

1 month ago

Austin, Texas, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, growth opportunities, and community involvement.

Job Summary

We're seeking a Small Format Team Member to join our team, responsible for delivering exceptional guest service and ensuring a seamless shopping experience in our smallest format stores. As a key member of our team, you'll be proficient in all areas of the store, including cashiering, stocking, presentation, and price accuracy.

Key Responsibilities
  • Provide exceptional guest service, customizing each experience and anticipating guest needs.
  • Engage with guests in a genuine way, using body language and verbal cues to tailor your approach.
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
  • Help guests as you complete workload with minimal guest disruption.
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests.
  • Push and stock product to sales floor.
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments.
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
  • Complete scans and system audit functions to ensure inventory accuracy.
  • Support execution of major transitions and ISM.
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments.
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
  • Complete all backroom daily and weekly audits.
  • Operate power equipment only if certified.
  • Maintain backroom organization and location accuracy and follow equipment guidelines.
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
Requirements
  • Welcoming and helpful attitude toward guests and other team members.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
  • Work both independently and with a team.
  • Resolve guest questions quickly on the spot.
  • Attention to detail and follow a multi-step process.
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
What We Offer

We provide competitive benefits, including financial and education support, well-being programs, and opportunities for growth and development. We're an equal opportunity employer and welcome applications from diverse candidates.

Target is committed to providing reasonable accommodations to applicants with disabilities. If you require assistance with the application process, please contact Guest Services at for additional information.

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