Guest Advocate

4 weeks ago

Austin, Texas, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, making it one of America's leading retailers. Our mission is to help all families discover the joy of everyday life.

Job Summary

We're seeking a Guest Advocate to join our team in our small format stores. As a Guest Advocate, you will be responsible for providing exceptional guest service, customizing each experience, and anticipating guest needs. You will work efficiently and as a team to deliver for our guests, making them say 'I LOVE TARGET.'

Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe and respond to guest needs, using body language and verbal cues to tailor your approach
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Help guests as you complete workload with minimal guest disruption
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests
  • Push and stock product to sales floor, execute adjacency changes, transitions, revisions, and sales plans for all departments
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
Requirements
  • Welcoming and helpful attitude toward guests and other team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Accurately handle cash register operations
  • Climb up and down ladders
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary
About Us

We're an awesome place to work and care about our teams, so we want to make sure we're clear on a few more basics that we expect:

  • Accurately handle cash register operations
  • Climb up and down ladders
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary
Benefits

Find competitive benefits from financial and education to well-being and beyond at Target. We're an equal opportunity employer and welcome applications from diverse candidates.

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