Supportive Services Veteran Families Shallow Subsidy Case Manager Daytona
2 weeks ago
Job Title: SSVF Shallow Subsidy Case Manager - Daytona
Job #: 93
Department: Veteran Services
Employee Type: Full time, hourly
Exemption Status: Non-Exempt
Salary Range: $42,000 - $47,000
Reports to: SSVF Daytona Team Lead
Position Summary:
The SSVF Shallow Subsidy Case Manager is responsible for engaging with SSVF Veterans that require lighter-touch case management in St. Augustine and Daytona areas. The position will be based out of the CHI Palm Coast Office. This new service will regularly engage in all efforts related to assisting a client to identify, obtain, and maintain stable housing. This includes regular home visits/wellness checks, referrals to both mainstream and Department of Veteran Affairs benefits, as well as connections to programs designed to increase income, self-sufficiency, and quality of life. As Shallow Subsidy requires less intensive case management, with a requirement of meeting with a client at least once per month, caseloads will average higher than traditional SSVF case management services.
Key Responsibilities:
Provide crisis intervention to address the immediate needs of the very low-income, chronic, and non-chronic homeless veteran population with a caseload averaging between 35 to 50 for a period up to two years
Assess the individual's strengths, needs, abilities, and preferences to assist in the development of housing goals
Design and carry out a Housing Stability Plan for each household
Monitor progress bi-weekly/monthly and maintain accurate documentation of progress towards goals and services provided
Enforce program rules and procedures to ensure compliance with all government and contract regulations
Provide client access to services and community resources as needed
Facilitate the move to transitional and/or permanent, independent housing, when appropriate
Conduct home visits, when appropriate
Process Temporary Financial Assistance for up to 24 months for each client
Coordinates emergency services for literally homeless clients, including shelter and food pantry connection
Engages with the VA and community partners for effective coordination of services for Veteran households
Interact with clients, colleagues, and community partners in a professional, respectful manner
Assess program qualification criteria of client and aid in referral to outside resources
Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non-VA benefits
Conduct housing habitability inspections in accordance with SSVF program guidelines and standards
Ensure either calculation of Rent Reasonableness and Fair Market Rent of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards
Complete client household recertification every 90 days, as well as at the 2 year period
Coordinate housing, benefits, medical, legal, substance use, and/or mental health services as, as needed
Work consultatively with other staff to ensure appropriate levels of case management/support
Keep client files current in case file and database, with all documentation and case notes uploaded to HMIS within 24 hours of interaction
Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned
Requirements:
Veterans preferred
Three (3) years of work experience in a related field is preferred
Educational background can be diverse; however, a bachelor's degree in a related field is preferred
Must pass a Level II background check
Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law
Must have a clean 3-year driving history
Must have a valid driver's license, a registered vehicle without known issues or faults to complete essential job functions, and the required vehicle insurance within 90 days of onboarding
Knowledge, Skills, and Abilities Required:
Some knowledge of affordable housing programs such as Section 8 housing, VASH voucher, and Shelter Plus Care programs
Working knowledge of community resources as they relate to homelessness and veterans
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Strong interpersonal and communication skills
Skilled at building trust and rapport with people from diverse backgrounds
Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team
Knowledge of federal, state, and/or community funding sources and mechanisms
Strong public service orientation with an ability to foster a cooperative work environment
Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System
Enthusiasm and the ability to thrive in an atmosphere of constant change
Ability to maintain the confidentiality of identifying client information
Must be able to comply with complex governmental regulations, policies, and procedures and demonstrate thorough document compliance efforts and activities
Physical Demands:
Periods of walking, standing, or sitting in an office or field environment for service provision
Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds
Ability to operate a motor vehicle
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