Technical Support Specialist

2 weeks ago

Nashville, Tennessee, United States Parman Energy Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at Parman Energy. As a key member of our IT team, you will be responsible for providing daily computer and telecommunication systems support.

Key Responsibilities
  • Install, troubleshoot, and maintain company computer, network, and telecommunication systems.
  • Install, train, troubleshoot, and support employees on computer software applications.
  • Resolve computer, network, and telecommunication problems as needed, including hardware and software.
  • Manage special technical projects.
  • Handle multiple IT requests, including walk-up support.
  • Maintain confidentiality and data integrity on a daily basis.
  • Primary backup for IT Manager.
  • Occasionally work on tasks outside of normal business hours as needed.
Requirements
  • Minimum of 5 years of experience in a related field is required.
  • Experience with Microsoft Windows 10, Windows Server 2019, 2016, 2012, 2008 R2 editions, Linux SUSE.
  • Experience with Microsoft Office 365 Products, 365 PowerShell, Microsoft Active Directory administration, and Group Policy.
  • Familiarity with virtualization Hyper-V, Failover Clusters, and SAN.
  • Experience in TCP/IP networking, topology, routing, and switching.
  • User account management across multiple platforms, data backup and recovery methods, and software deployment.
  • Strong Customer Service, communication, and documentation skills.
  • Ability to communicate well in person.
  • Ability to work in a fast-paced environment and handle regular interruptions with daily schedule.
  • Industry certifications such as A+, Network+, MCP, MCSA, etc., preferred.

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