Technical Support Specialist

2 days ago


Nashville, Tennessee, United States Barn2Door INC Full time
About the Role

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our Support Team at Barn2Door INC. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our Buyers and Farmers, resolving issues, and proactively evaluating online sessions.

Key Responsibilities
  • Respond to Buyer chat support and possibly Farmer chat
  • Proactively review sessions to look for common issues and abandoned carts
  • Create bugs for the engineering team based on findings from reviews and customer reports
  • Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
  • Support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value
Requirements
  • Detail-oriented, someone who seeks to exceed expectations on tasks and projects
  • Self-identified problem-solver, resourceful, humble - no task is too small
  • Highly motivated, focused self-starter (this isn't a theory, it's a must)
  • Good communicator, collaborator and team member who looks to fill in gaps and make a difference
  • Willing to work with a high degree of independence and keen on working in a fast growth startup environment
What We Offer
  • $14 - $16/h working full-time (40h/week); work 5 of 7 days a week on a rotating schedule (e.g. Tue - Sat, Wed - Sun, Sun - Thur)
  • Real experience in a high profile startup company just hitting its growth curve
  • Opportunity to work closely with support and success teams
  • Ongoing training and professional development, working knowledge on bug submissions, support ticketing, escalations and interfacing with multiple departments
  • Hip startup office environment in downtown Nashville (co-working space Industrious downtown), just a few blocks north of Broadway
About Barn2Door INC

Barn2Door INC is a fast-growing startup company that is changing the food industry. We are passionate about local food, startups, and disrupting the food industry. If you have the drive, grit, creativity, and a passion for local food, startups, and disrupting the food industry, then Barn2Door INC may be right for you.



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