Fitness Operations Manager
2 days ago
The Member Services Supervisor plays a crucial role in delivering an exceptional member experience at Crunch Fitness. This position is responsible for overseeing the front desk operations, managing staff, and ensuring that all members receive the highest level of customer service.
Key Responsibilities:- Manage front desk operations, including staffing, training, and performance management of front desk employees.
- Provide exceptional customer service to members, resolving complaints in a timely and professional manner.
- Communicate and implement club policies and procedures to employees and members.
- Recruit and hire high-caliber staff to ensure excellent customer service.
- Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
- Fitness management experience preferred.
- Current Cardiopulmonary Resuscitation (CPR) certification required.
- Implement and support company programs and promotions to generate new sales leads.
- Oversee expense goals by managing payroll and general and administrative expenses.
- Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
- Keep current in knowledge of key competitors.
- Conduct frequent facility walkthroughs.
- Successful management of all financial budgetary goals.
- Net Promoter Scores and Social Media Feedback Scores.
- Membership retention.
- Follow all policies and procedures.
- Excellent written and verbal communication skills.
- Strong leadership skills.
- Strong administrative skills.
- Strong customer service skills.
Crunch Fitness is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. If you are a motivated and customer-focused individual who is passionate about health and fitness, we encourage you to apply for this exciting opportunity.
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