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Operations Manager

2 months ago

Greenville, South Carolina, United States Woodruff Smiles Dentistry Full time
Operations Manager Trainee

Woodruff Smiles Dentistry is seeking a highly motivated and detail-oriented Operations Manager Trainee to join our team. As an Operations Manager Trainee, you will have the opportunity to learn and develop the skills necessary to independently manage a financially viable PDS supported dental office.

Key Responsibilities:
  • Model Company Culture: Embody the We Believe Behavioral Framework and create an environment that promotes PDS culture and values daily.
  • Team Management: Assess, hire, and retain right-fit team members through comprehensive training, supervision, counseling, and coaching.
  • Issue Resolution: Analyze facts and circumstances to develop timely, effective, and logical solutions to staff and patient issues.
  • Operational Execution: Consistently execute the PDS Operational Model to meet identified office imperatives in partnership with the Owner Dentist.
  • Revenue Growth: Drive year-over-year revenue and profit growth.
  • Expense Management: Manage expenses to achieve monthly goals and budget.
  • Cash Management: Show proficiency and adherence to cash management and accounting protocols.
  • Leadership Development: Deliver effective leadership, coaching, and mentoring to team members to identify and implement opportunities for improvement.
  • Communication: Maintain open and trust-based relationships with direct supervisors and address issues and concerns promptly.
  • Compliance: Ensure compliance with company policies, state, federal, and other regulatory bodies.
  • Reporting: Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Five or more years of related work experience in operational management.
  • License: Valid driver's license and automobile insurance.
  • Travel: Reliable means of transportation to travel to multiple offices per day.
Preferred Qualifications:
  • Education: Associate degree or Bachelor's degree.
  • Experience: Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge, Skills, and Abilities:
  • Results-Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
  • Effective Team Builder: Character/Integrity, communicates openly, willingness to confront, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent.
  • Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical.
  • Process Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient.
  • Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians, understands local market drivers and competition.
  • Influencer: Active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change.
Work Environment:
  • Sedentary Office Classification: Primarily a sedentary office classification but may require field visits and driving.
  • Temperature Conditions: Controlled with no direct exposure to hazardous physical substances.
  • Noise Level: Low to moderate.
  • Physical Demands: Regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk, and hear.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
  • Paid Time Off: Generous paid time off policy.
  • Tuition Reimbursement: Opportunities for professional development and education.
  • 401K: Retirement savings plan.
  • Paid Time to Volunteer: Opportunities to give back to the community.