Healthcare Success Associate

6 days ago

Arlington, Virginia, United States The Health Management Academy Full time
About The Academy

The Health Management Academy is a dynamic organization that brings together health system leaders and innovators to address the industry's biggest challenges and opportunities. Our members are at the forefront of industry transformation, and we're committed to supporting them every step of the way.

Job Summary

The Member Success Associate is a key member of our Center for Transformation team, responsible for tracking and managing member value by ensuring participation in Academy events. This role requires strong project management skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Project manage weekly team meetings and report on key metrics related to member utilization
  • Track key member KPIs to monitor membership status and report back to the Account Management team to inform renewal strategy
  • Accountable for event recruitment and registration for both in-person and virtual events
  • Work with the Program leads, Business Development, and Marketing teams to support targeted health system and industry recruitment campaigns
  • Assist with member calls and scheduling
  • Work with the Marketing team to utilize Marketo email to streamline weekly program communication to members
Requirements
  • Bachelor's Degree required
  • 1-2 years experience in a sales or customer-focused role
  • Comfortability with being on the phone often and calling members
  • Interest in the Healthcare Industry
  • Ability to come into the office 2-3 days a week
What We Offer

The Academy offers a comprehensive slate of benefits, including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully, including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.

We're committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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