Operations Coordinator

3 weeks ago

Sparrows Point Maryland, United States Wallenius Wilhelmsen Full time
Job Description:

Operations Data Analyst

At Wallenius Wilhelmsen, we are seeking a highly skilled Operations Data Analyst to support our technical operations. This role plays a critical part in ensuring the smooth coordination of facility activities, customer products, and equipment.

Key Responsibilities:

  • Act as a company representative to customers and carriers, ensuring all customer requirements are met.
  • Coordinate account activities, priorities, and status with shop floor personnel and carriers.
  • Update business systems (WITS system, spreadsheets, etc.) accurately and in a time frame that meets or exceeds internal and customer key performance indicators (KPIs).
  • Monitor preservation/maintenance schedule daily.
  • Update the WITS/Customer system to include: invoicing, process status, scheduling, and completion status.
  • Ensure that all relevant documentation is accurately completed and current/Damage Work orders.
  • Verifies shipments, vehicle movement, location, status, billing systems, and vehicle inventory.
  • Monitors vehicles' in-hold status and coordinates special vehicle requests.
  • Enters vehicle receipts into relevant systems; verifies the accuracy of information.
  • Performs daily, weekly, and monthly reporting.
  • Perform duties in other areas as required.

Requirements:

  • Bachelor's Degree or equivalent experience.
  • Expert level Microsoft Excel – formulas (VLOOKUP's, match, etc.), Pivot tables – design and manipulation, charts and graphs.
  • Intermediate level Microsoft Access – design queries, data manipulation and extraction, expert level desirable.
  • Excellent interpersonal and oral communication skills to communicate with all levels of the organization.
  • Ability to develop strong, trusting relationships to gain support and achieve results.
  • Attention to detail and accuracy are imperative.
  • A self-starter with the ability to perform in high-pressure and dynamic situations.
  • Self-motivated with an extreme desire to succeed.
  • Strong computer skills, including Word, Excel, and database navigational skills.

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