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(US) Customer Care Coordinator I

2 months ago

Sparrows Point, United States Wallenius Wilhelmsen Full time
Overview:

Customer Care Coordinator

As a Customer Care Coordinator, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely movement of vehicles through our vehicle processing center.

The work schedule for this role is Monday through Friday with a shift of 6pm-2:30am.

Note-this role requires the flexibility to work OT, weekends and holidays

Responsibilities

WHAT YOU'LL DO

Acting as the liaison for Wallenius Wilhelmsen to our customers and carriers:

  • Respond to customer service inquiries concerning account activities, priorities, and status of orders
  • Coordinate and verify shipments, vehicle movements and vehicle inventory
  • Performs daily, weekly, and monthly reporting on assignments, allocations, work orders and releases to carriers
  • Provides key communications to customers
  • Recommend new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices
Qualifications

WHAT YOU'LL NEED
  • Have one year of experience in customer service or inventory control procedures.
  • Excellent written and verbal communication skills.
  • Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
  • Professional and courteous communications to internal and external sources. Ability to handle heavy customer contact each day.
  • Data entry skills with exceptional attention to detail.
  • Strong organizational skills and the ability to prioritize work independently.
  • Self starter and Motivated to succeed
  • Must have problem resolution, decision-making, and general negotiation skills with customers.
  • Knowledge of geography and map reading ability.


ABOUT US

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.