Accounts Receivable Specialist
6 days ago
Support Collector Team
As a key member of our team, you will provide critical support to our collectors in their day-to-day duties, including credit card processing, invoice entry and review in customer portals, and obtaining information such as invoices, packing slips, and proof of deliveries.
Effective Communication
You will communicate professionally, both written and verbal, with customers and internal stakeholders to resolve issues and drive problem resolution.
Relationship Building
You will leverage relationships across departments and business units to improve problem resolution and drive completion of action plans.
Proactive Problem Solving
You will use business acumen to proactively identify problems, potential risks, formulate sound solutions, and develop and deliver action plans to drive accountability and results.
Delinquency Management
You will drive accountability by escalating delinquency issues within the customer and formulate a course of action to consistently accomplish or outperform established goals.
On-boarding Support
You will support the development and implementation of on-boarding content for new team members.
Key Responsibilities
- Provide critical support to collectors in their day-to-day duties.
- Communicate professionally with customers and internal stakeholders.
- Leverage relationships across departments and business units to improve problem resolution.
- Use business acumen to proactively identify problems and formulate sound solutions.
- Drive accountability by escalating delinquency issues within the customer.
- Support the development and implementation of on-boarding content for new team members.
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