Lead Care Manager

2 weeks ago

Leominster, Massachusetts, United States Sunrise Senior Living Full time
Job Title: Lead CNA/HHA

Sunrise Senior Living is seeking a dedicated and compassionate Lead CNA/HHA to join our team. As a Lead CNA/HHA, you will play a vital role in ensuring the highest quality of care for our residents.

Job Summary:

The Lead CNA/HHA will provide supervisory support to our care team, ensuring that residents receive the best possible care and services. This includes taking attendance, managing call-offs, and responding to shift requests. The Lead CNA/HHA will also support team members in providing Activities of Daily Living (ADL) care and services, encouraging personalized and meaningful resident participation in life enrichment programming, and assisting with meal service.

Responsibilities:
  • Provide supervisory support to the care team, including taking attendance, managing call-offs, and responding to shift requests.
  • Support team members in providing ADL care and services, including bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities, and tidying residents' rooms.
  • Encourage personalized and meaningful resident participation in life enrichment programming and ADLs.
  • Assist with meal service in the dining room, coaching team members on hospitality standards during meal service.
  • Accurately document care and services provided to residents, reviewing care manager documentation throughout the shift and identifying and bridging gaps in documentation by coaching team members.
  • Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies, monitoring team member break schedules and durations, and ensuring care managers clock in/out using correct job codes.
  • Display and encourage flexibility in work schedules by working holidays, evenings, weekends, and additional shifts when necessary.
  • Prepare for shifts by obtaining resident group assignments before care managers arrive, printing, and handing out daily assignment sheets to appropriate team members.
  • Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers.
  • Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call-off on day and evening shifts.
Qualifications:
  • High School diploma or GED strongly preferred and may be required per state regulations.
  • Ability to read, write, communicate effectively with care managers, community managers, residents, and family members.
  • In states where appropriate, must maintain applicable certifications.
  • Must be at least 18 years of age.
  • Medication Management Certificate required; ongoing training and re-education per Sunrise and state requirements.
  • Previous experience working with seniors and desire to serve and care for seniors.
  • Demonstrates leadership competencies.
  • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
  • Ability to make choices, decisions, and to act in the residents' best interest.
  • Ability to appropriately react to and remain calm in difficult situations.
  • Ability to handle multiple priorities.
  • Competent in organizational and time management skills.
  • Demonstrate good judgment, problem-solving, and decision-making skills.
  • Competent in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications.
About Sunrise Senior Living:

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families.

We are passionate about our mission - to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

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