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Operations Manager

2 months ago

Ashland, Virginia, United States NEFCO Corp Full time
Job Summary:

The Operations Manager will be primarily responsible for all branch logistics activities relating to distribution operations, executing all receiving, storage, inventory control, pick, packing and route loading for delivery of products. This role requires a results-oriented individual with 5+ years of experience in industrial warehousing/distribution operations.

Key Responsibilities:
  • Direct, optimize, and coordinate all warehouse activity to ensure efficient operations.
  • Foster a culture of continuous improvement by leveraging key metrics, training, and coaching to keep Associates focused on the most critical elements of the operation.
  • Maintain open communications with all operations personnel, as needed, to ensure seamless collaboration.
  • Support Customer Service, Counter staff, QA/QC, and Inventory Control as needed to ensure high-quality service.
  • Monitor branch review queue and respond to any inbound, outbound and/or product questions in a timely manner.
  • Daily warehouse walkthrough to check for safety and housekeeping issues, ensuring a safe and clean working environment.
  • Review and analyze daily reports to identify opportunities and root causes, driving continuous improvement.
  • Oversee all cross-dock and transfer situations as they arise, ensuring efficient and timely delivery.
  • Address and solve general branch issues as they arise, demonstrating problem-solving skills.
  • Ensure all parcel package shipments are processed timely and accurately for customer delivery, meeting customer expectations.
  • Resolve any employee issues, promoting a positive and inclusive work environment.
  • Foster communication and teamwork among staff to ensure accomplishment of operational goals with high levels of performance and standards being the norm.
  • Completion of all assigned NEFCO trainings, ensuring up-to-date knowledge and skills.
  • Monitor and enforce all NEFCO training initiatives for associates under your supervision, promoting a culture of learning.
  • Assist in implementation of new training and enhance existing training processes for associates under your supervision, driving continuous improvement.
  • Accept responsibility for company projects that may be indirectly related to his/her area of responsibility, demonstrating a sense of ownership.
  • Ensure a safe and clean working environment, adhering to company policies and procedures.
  • Evaluate personnel and provide Management with employee reviews as requested, promoting a culture of accountability.
  • Communicate policies to ensure compliance and consistently administer corrective action as necessary, promoting a culture of responsibility.
  • Quality: Ensure inventory accuracy to minimize shrink, damage, and obsolete inventory, driving continuous improvement.
  • Adherence to customer delivery times, linehaul pull times, on-time delivery truck departure, and efficient delivery truck routing, meeting customer expectations.
  • Ensure orders are picked, packed, loaded, and delivered accurately, and packaged/labeled to be presented to the customer in proper condition and easily identifiable, promoting a culture of quality.
  • Ensure all inbound shipments are received and put away accurately both physically and, in the system, Monday - Friday (occasional Saturday), 45-50 hours per week.
Requirements:
  • Must have a track record of being a results-oriented person who has worked in industrial warehousing/distribution operations for 5+ years.
  • Must be effective communicator up, down and across the organization, promoting a culture of collaboration.
  • Ability to lead, coach, delegate to, and mentor Supervisors, Associates, and Drivers, helping them develop critical skills to improve productivity and bench strength.
  • Ability to establish priorities, work independently with little supervision, and drive results.
  • Ability to leverage data and metrics to drive decisions and continuous operational improvement, promoting a culture of data-driven decision making.
  • High school diploma (or equivalent); college degree preferred.
  • Ability to review and interpret computer system images, reports, and documents, ensuring accurate decision making.
  • Ability to use NEFCO's ERP software system, Eclipse experience highly desired.
  • BASIC knowledge of Microsoft Word, Excel, and Outlook, promoting a culture of productivity.
  • Analytical ability including basic math skills, ensuring accurate decision making.
  • Ability to use warehouse layouts for planning purposes, promoting a culture of efficiency.
  • Must have a positive, hard-working attitude, promoting a culture of teamwork.
  • Must be detail-oriented and hands on 'roll up the sleeves' type with aptitude for multi-tasking and adapting to a fast-paced environment with ever changing priorities.
  • Ability to stand on concrete floor for long periods of time, ensuring a safe working environment.
  • Ability to work in various climate conditions such as cold, heat, humidity for long periods of time, promoting a culture of adaptability.
  • Ability to crouch, stoop, kneel, crawl and twist for lifting, ensuring a safe working environment.
  • Ability to safely lift up to 75 lbs, promoting a culture of safety.
  • Ability to operate warehouse equipment (including forklifts) and be recertified, ensuring a safe working environment.