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Financial Crimes Project Senior Lead, SVP

2 months ago

O'Fallon, Missouri, United States 00002 Citibank, N.A. Full time
Job Summary

The Financial Crimes organization is seeking a seasoned program manager to join and lead its operational optimization book of work. This role encompasses a variety of responsibilities, including building and driving a portfolio of activities that enable the organizational goals of process simplification, enhanced controls, and frictionless experiences for both customers and partners interacting with FC Operations.

Key Responsibilities
  • Collaborate with FC Operations leadership team and partners to further develop and prioritize its ongoing optimization book of work
  • Provide guidance on prioritization and next action on critical activities being managed across the project team
  • Provide thought leadership on reengineering, process and communication simplification, with the goal of continuous improvement and optimization
  • Partner with key Operations team members to ensure initiatives owned across the function are successfully tracking to deliverables, timeliness and expected outcomes
  • Accountable for overall program management, including leading regular communications to leadership on progress, risks and mitigates
Requirements
  • 10+ years of experience across multiple disciplines, including Operations, Program Management, Process Development and Reengineering, Relationship Management, and Control & Risk Operations
  • Strong collaboration skills and ability to partner and influence cross-functionally and at all levels of the organization without direct managerial authority
  • Requires strong understanding of the expectations of the Personal Banking and Global Wealth businesses in meeting risk and regulatory requirements
  • Demonstrated expertise in organizational and/or process redesign, with LEAN and/or Design Thinking experience or certification a plus
  • Team player that demonstrates and promotes a positive team culture
  • Excellent written and verbal communications skills
  • Advanced MS Office, particularly PowerPoint and Excel skills
Education
  • Bachelor's degree in Business, Operations, Communications or equivalent experience, Master's degree a plus