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Beverage Service Specialist

2 months ago

Aspen, Colorado, United States The Little Nell Full time
Job Description

Company Overview
The Little Nell, a prestigious establishment under Aspen Hospitality, is renowned for its Five-Star, Five-Diamond accommodations and exceptional services. This ski-in/ski-out hotel offers guests unrivaled access to the breathtaking mountain town of Aspen. As a Relais & Châteaux resort, The Little Nell is celebrated for its outstanding culinary and wine programs, along with its commitment to exceptional service. Guests can enjoy a variety of amenities, including multiple dining options, a wine cellar, and a speakeasy, as well as seasonal activities that range from skiing to summer adventures.

Position Summary
The Cocktail Server is responsible for delivering food and beverages with a focus on quality and professionalism, adhering to the esteemed standards of Forbes 5-star service. This role involves working in either the Element 47 dining area or the hotel’s living room spaces.

Key Responsibilities
• Demonstrate comprehensive knowledge of food and wine service
• Utilize suggestive selling techniques to enhance guest experience
• Participate in daily pre-meal tastings
• Greet all guests warmly and ensure a welcoming atmosphere
• Accurately take orders and serve food and beverages promptly, following established service protocols
• Monitor guest satisfaction throughout the dining experience
• Handle guest checks and payment processes efficiently
• Maintain proficiency in the Micros system for order management
• Prepare dining stations and tables prior to service
• Assist in clearing and resetting tables during service
• Ensure cleanliness and proper arrangement of tableware
• Complete assigned side duties to support service operations
• Uphold cleanliness standards for tableware and service areas
• Communicate guest feedback and concerns to management
• Foster positive relationships with fellow service staff
• Adhere to local liquor laws and ensure responsible service
• Maintain necessary tools for effective service
• Uphold the highest standards of service excellence in all operations.

Qualifications
• High school diploma or equivalent preferred
• Minimum of 5 years of relevant experience required
• Preferred 2 years of experience in fine dining settings
• Strong understanding of wines, food pairings, and culinary techniques.

Work Environment
This role requires the ability to stand, walk, and be on your feet for extended periods. The server will often work in various conditions, including wet and humid environments, and may need to navigate uneven surfaces. Physical demands include the ability to lift, push, or pull up to 50 lbs.

Benefits
This seasonal full-time position offers a range of benefits, including:
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Additional company perks.

This job description outlines the essential functions and responsibilities of the position. It is not intended to be an exhaustive list of all duties and qualifications. Responsibilities may evolve over time.

The Little Nell is an equal opportunity employer.