Customer Service Team Member
6 days ago
Precision of New Hampton is seeking an ambitious and detail-oriented individual to join our Customer Service Team as a key point of contact with customers.
This role involves processing customer orders, taking and making calls to/from customers, scheduling pick-ups, and collaborating with warehouse teams to ensure seamless order fulfillment. Additionally, the successful candidate will provide phone support to branch employees and the sales team.
To excel in this position, one must possess excellent communication skills, be organized, and demonstrate professionalism at all times. Strong multi-tasking, administrative, and telephone etiquette skills are essential.
Responsibilities:
- Process customer orders accurately and efficiently
- Answer phone calls promptly and professionally
- Enter sales orders into our system
- Process credit card transactions and credits
- Manage bank deposits and confirm order shipments
- Solve customer inquiries and issues effectively
- Work with Microsoft Excel and Word documents
Requirements:
To succeed in this role, you should have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with patience and courtesy
- Strong organizational and time management skills
- Familiarity with computer software, including Microsoft Excel and Word
- Accuracy and attention to detail in data entry tasks
Benefits:
We offer a competitive compensation package, including:
- A salary range of $45,000 - $60,000 per year, depending on experience
- A comprehensive benefits program, including health insurance and 401(k) matching
- Paid time off and opportunities for professional growth and development
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