Service Management Specialist

4 weeks ago


Duluth, Minnesota, United States Essentia Health Full time
Job Description

Essentia Health is seeking a highly skilled Service Management Analyst to join our team. As a key member of our Business Service Center, you will provide a single point of contact for IT Service Management (ITSM) processes, configure service management applications, and work with service owners to ensure seamless service delivery.

Key Responsibilities:

  • Configure and customize service management applications to meet business needs
  • Develop and analyze metrics to understand process efficiency and adherence
  • Collaborate with service owners to understand business requirements and develop solutions
  • Provide support to user departments on service management systems

Requirements:

  • Bachelor's degree in Computer Science, Computer Engineering, or related technical field
  • OR Associates degree in Computer Science, Computer Engineering, or related technical field plus 2 years related experience
  • OR 4 years of related experience
  • Information Technology Infrastructure Library (ITIL) Foundation certification preferred

What We Offer:

  • Competitive compensation package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Essentia Health is an Equal Employment Opportunity (EEO) employer.



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