Service Management Specialist
4 weeks ago
Essentia Health is seeking a highly skilled Service Management Analyst to join our team. As a key member of our Business Service Center, you will provide a single point of contact for IT Service Management (ITSM) processes, configure service management applications, and work with service owners to ensure seamless service delivery.
Key Responsibilities:
- Configure and customize service management applications to meet business needs
- Develop and analyze metrics to understand process efficiency and adherence
- Collaborate with service owners to understand business requirements and develop solutions
- Provide support to user departments on service management systems
Requirements:
- Bachelor's degree in Computer Science, Computer Engineering, or related technical field
- OR Associates degree in Computer Science, Computer Engineering, or related technical field plus 2 years related experience
- OR 4 years of related experience
- Information Technology Infrastructure Library (ITIL) Foundation certification preferred
What We Offer:
- Competitive compensation package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Essentia Health is an Equal Employment Opportunity (EEO) employer.
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